Terms & Conditions

Terms and Conditions

1. Please note that there will be a difference of 10-15mm for our products. Please do not consider these qualities as defect. Thus, we will not entertain claims of bad cutting/ bad fitting that do not meet personal expectation.

2. Kindly note that there may be slight difference in colour of the product as seen on the monitor and the actual colour.

3. All orders will be delivered within 7-10 working days upon confirmation of payment.

4. Customers MUST provide full details (i.e: Name, preferably TWO contact numbers, address, email address) for sale and return transactions.

5. URT Design ensures that all items are packed and shipped out in good condition.

6. URT Design shall not be responsible for any lost / damage of the goods during delivery by courier services. However, customer can claim for lost & damages from the courier company.

7. We will provide the courier tracking number to customers upon shipment of orders.

8. We cannot guarantee exact colour shades due to the technical challenges involved in the production process.

9. All measurement are subject to be different ±10mm from the actual product.

10. ALL IMAGES SHOWN IN WEBSITE ARE FOR ILLUSTRATION PURPOSE ONLY. ACTUAL PRODUCT MAY VARY DUE TO PRODUCT ENHANCEMENT.

Return & Refund Policy

Thank you for shopping at URT, we hope you love your purchase. However, if you are not satisfied with your purchase, please notify us at info@urt.com.my by providing us the following information:

  • Name
  • Order Number
  • Contact Number
  • Indicate if you want a replacement or a refund (Condition Applied)
  • Clear photo of defect / fault item(s)

Our team will verify and notify you with a Return Number via email for returning process if you fulfill the return policy below:

1. Return item(s) must be made within 7 working days upon receiving your order.

2. Return item(s) shall be un-used, in new-condition as purchased and in the original packaging with all labels / stickers attached (if applicable).

3. Return item(s) shall be attached with URT Design receipt when send back to us.

4. Any noticeable wear is not acceptable for return.

5. If the product returned to us is in bad condition, we reserve the right not to accept it.

6. Shipping charges for all return products must be paid by the customer. We will not reimburse any shipping charges.

7. We are not responsible for any lost / damage at the goods during delivery. Claims for lost/damage can be made to the courier company involved.

8. You will receive your refund / replacement within 14 working days after confirmation by URT Design upon checking and received return item(s) is in good condition as sent.

9. Same order item(s) can only be replaced one time.

How To Return:

1. Kindly pack your item(s) using the original parcel packaging or suitable new packaging with original receipt.

2. Write the Return Number we provided to you in a conspicuous place on the receipt & outside of the return parcel.

3. Send your return parcel to us by using REGISTERED POST at your nearest post office / courier service centre. Notified us your return parcel tracking number via email after sent.

4. Send the return parcel to:

URT – Returns
10A Lorong Seratus Tahun 10400 Penang, Malaysia.