Terms & Conditions

URT Design reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at info@urt.com.my

Our working days are Mondays to Fridays, excluding weekends and public holidays.
• All transactions (emails and payment verifications) will be attended to within 1-2 working days.
• Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

• Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. URT Design will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
• Kindly input a valid and whole address, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery
fee will apply if parcel is returned.
• URT Design reserves the right to accept or reject any order(s) without prior notice for reasons such as:
1. Product ordered is no longer available in stock.
2. Payment is not completed and notified to us within 24 hours upon receiving order invoice.
3. We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity.
• Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
• We only accept Payment via iPay88 Online Payment Gateway.
• All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

• If you have a coupon code, kindly ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where coupon codes are not keyed-in at point of purchase.
• Coupon codes may or may not come with an expiry date. This will be informed accordingly. Strictly duration-extension for any coupon codes with expiry date.
• Coupon / voucher is not exchangeable for cash.

• Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect. Exchange is available at your own cost.
• For printed items, please note that placement of prints will differ slightly for every piece due to fabric placement.
• Colors shown may slightly varies on different screens as different tech devices have different specifications. As such, colors may be shown with slight differences. This applies especially for brighter hues. This will not be considered as defects/wrong item. Return & exchange is available at your own cost.
• For light colored items, there may be slight small black dots which are not obvious. As this does not affect the overall appearance of the item, it will not be considered a defect/heavy stain.
• Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.

• Customers will be contacted should we receive any return parcel bearing their name.
• Cost for re-delivery will be borne by the customer. URT Design will bear the cost of re-delivery if it is deemed as an error on our part. Further details regarding the re-delivery will be provided to the customer.
• URT Design reserves the right to deny any request to combine the bounced back parcels with any new orders.
• Any unclaimed bounced parcels after 30 days grace period will be forfeited.

• We accept all returns with any damaged reasons. Return must be made under the terms below:
1. Submit your return request within 3 working days from the date of parcel received.
2. Return your items within 3 working days from the date of return approval received.
3. In the state of good condition: undamaged (return parcel packing is under buyer responsibility), unaltered, unworn, unwashed and in original packaging along with order invoice.
• All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
• All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
• We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only.

URT Design reserves the right to amend the terms and conditions without prior notice given.

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